The Symantec Management Platform architecture consists of
several key parts. These parts include the CMDB, Item Object Model, Resource
Model, Solution Layer, UI Framework, and ASDK (Altiris Software Development
Kit). Workflow interacts with the platform through a web service layer and the
custom web services that are installed directly onto the Symantec Management
Platform computer.
However, not all workflow processes directly integrate with the
Symantec Management Platform. A workflow process may only depend on the platform
for a license for the instance of Workflow Server where it is running.
A workflow process can integrate more fully with the Symantec
Management Platform or another solution by using web service calls. A workflow
process can work with any standard web service in the Symantec Management
Platform or solutions. For example, a process that escalates a ServiceDesk
incident can make a web service call to ServiceDesk to change the priority,
affect, or urgency.
