When scheduling jobs in Deployment Server, certain jobs will not run

When scheduling jobs in the Deployment Server console, the job will not run. Sample jobs that are included with Deployment Server run but the user-created jobs do not.

Cause

When the job is created, a command is processed to insert a record into a task table. A trigger in that table fires to create a record in the task table and then the task table has a trigger that is supposed to insert a record into the event_condition table if none is found. This last step is what is not occurring. This can be a result of a SQL setting "Nested Triggers".

Resolution

Ensure that SQL server is configure to allow nested triggers. This setting can be found in SQL Enterprise manager by right clicking on the server node and choosing properties. On the Server Settings tab, there is a checkmark that reads "Allow triggers to be fired which fire other triggers (nested triggers)."
Once nested triggers are allowed, the job(s) in question will need to be re-created and should run when scheduled.

KNOWN ISSUE: NS 7.0 Altiris Agents are unable to get Client Configuration Policy updates after CMDB 7.0 solution is installed.

Article ID: 48612

Altiris Agents are unable to get Client Configuration Policy updates.

Multiple errors in Agent log file from when an Update Configuration is requested:

Process: aexnsagent.exe (1540)
Thread ID: 1628
Module: aexnsagent.exe
Source: ConfigServer
Description: RequestPolicies failed: Invalid XML response from URL http://<SERVERNAME>/Altiris/NS/Agent/GetClientPolicies.aspx (-2147467259)

*~*~*~*~*~*~*~*~*~*~*~~*~*~*~*~*~*~*~*~*~*~*~*~*

Process: aexnsagent.exe (1912)
Thread ID: 2016
Module: aexnsagent.exe
Source: ConfigServer
Description: RequestPolicies failed: HTTP error: (-2147209951)

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Environment

Symantec Management Platform 7.0.5201 (7.0 SP2)
Software Management Solution 7.01291 (7.0)

CMDB Solution 7.0

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Cause

New policies created after installing CMDB Solution 7.0 do not have a closing policy tag - </policy> - when added to the client policy as delivered from the server to the client.

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Resolution

If you are experiencing this issue, please contact support and reference KB48690.

This issue has been forwarded to development.

How to manually retrieve the Client Policy for a computer using a browser in NS7

In NS 7, the Altiris Agent uses an HTTP POST call to retrieve the Client Policy, but there are times when it's necessary to retrieve it manually when troubleshooting Policy issues.  How can this be done?

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Answer

In a web browser, the following URL can be used to retrieve the client config for a computer.  In NS7, Client Policies are requested compressed by default, but this can be turned off:

1. Replace "localhost" with the server name if not being loaded on the NS.
2. Change compress="0" to compress="1" to use compression (the file will be displayed in binary in certain browsers, or downloaded in others).
3. Change the guid to the resource guid for the computer.

'>http://localhost/Altiris/NS/Agent/GetClientPolicies.aspx?xml=<request configVersion="2" compress="0"><resources><resource required="true" host="true" guid="{7074B73F-B143-4CB6-B44B-A6D38AA6733D}"/></resources></request>

Ref : KB article click here

How soon after Microsoft releases a bulletin will the new PMImport.cab file be released?

 

The PMImport.cab file with English support should be available within 24 hours of "Patch Tuesday".  The PMImport.cab file with non-English support should be released within 48 hours.

KB21895

Task Server 7.0 Agent does not install on site servers

After selecting a site server to have the task service installed it stays in the pending installation.  After checking the run status of the task server package install it has a status code of 0.

Cause

This is most likely caused by a missing prerequisite.  Ensure that you have at least the following items for the Task Server install

.NET 2.0
Windows 2000 sp4
IIS