25 April 2007

What causes the task message "Run Completed Asynchronously"

The Run History tab for specific advertisements shows a status of Run Completed Asynchronously. What causes this message?

Answer
While the circumstances of the actual issue may vary, the basic cause is the same. If the Altiris Agent service restarts (for any reason) while a task has not returned any sort of status, it assumes it completed successfully and displays the message about running asynchronously.
A few possible scenarios are:

  • System restarts, either because of the deployed software or some other source before a return code is provided.
  • The Agent service is restarted for any reason (other than reboot). If you execute a task then restart the agent service, you'll notice the asynchronously message as well.
  • The software install never provided a return code back to the agent. This means the next time the computer or service restarts, this will turn the status into asynchronously.

24 April 2007

DSEXP.exe utility will export DS data from one database into a new DB

Deployment Solution is installed on a server that is going to be moved, decommissioned, or taken away. A new one is created from a fresh install, but the data from the old server is desired to be in the new server.
How do I move the data from one Deployment Solution server to another?

Resolution
Use the DSEXP.exe utility. This utility will export all the basic data from the old database to multiple text files and then allow it to be imported into the different server. Computers and groups are transferred by this utility.


You can find this tool at http://kb.altiris.com/article.asp?article=34226&p=3
Thx to Anthony

Agent Updates issues on DS6.8SP1

Due to some issues the Deployment Server support team recommends that Autoupgrade in DS 6.8.282 be DISABLED. The additional load put on the Axengine to update the AClients along with the Axengine attempting to process unnecessary requests from the AClients can cause the Axengine to use upwards of 90 to 100% of the CPU and use large amounts of RAM ( >200 MB). Alternate ways to install the Aclient are documented in Chapter 5 of the ‘Deployment.pdf’ file. This file can be downloaded from the Altiris website for reading prior to installing DS 6.8 SP1. Please read KB 33129 and 33127 for a way to update only Aclients that are not current via the Remote Agent Installer. When DS 6.8 SP2 is released AutoUpgrade from build 282 of AClient will be the recommend upgrade method.

21 April 2007

The Inventory Solution 6.1 SP2 upgrade deletes custom inventory files

The Inventory Solution 6.1 SP2 upgrade will delete any custom .xml and .ini files used by custom inventory.

Resolution
Make sure that any custom .xml or .ini files used by custom inventory are backed up prior to performing an upgrade to SP2. After the upgrade is complete, be sure to:
Restore the custom inventory source files back into the altiris\notification server\nscap\bin\win32\x86\Inventory Solution folder.
Add aexcustinv.exe command lines to the appropriate aexinvsoln*.ini files.

11 April 2007

Upgrading Solutions

A lot of people use the Currently installed page to upgrade there solutions.
What you don't know is thats not the ideal way to do it.
These ways are far more practical and sure to upgrade all subcomponents.

First way:
Go to Configuration, Upgrade/install Additional Solution, Available Solutions, Solutions

Click on every installed solution to make sure they are all running the latest version. (If you have previously being upgrading using currently install then go through every installed component (also the component like HP or Dell Client Manager)

Second Way:
Go to Configuration, Upgrade/install Additional Solution, Available Solutions, Suites and click on the installed suite toi verify if all components are up to date

06 April 2007

Application Metering install problem

When trying to upgrade to the new version 6.0.32 I got and error 1316
I removed App Metering and the Package Rules and I got it installed

New Releases

Altiris® Carbon Copy™ Solution 6.2
Software Delivery Solution 6.1 SP3

Altiris® Patch Management Solution™ 6.2 SP1 for Windows
Altiris® Inventory Solution® for Windows 6.1 SP2

Wise Toolkit
Application Management
Monitor Solution 6.0 SP5
Monitor Pack for SQL