Ref : http://www.symantec.com/business/support/index?page=content&id=HOWTO59807
There are some differences between using DAgent and AClient when using Deployment Solution 6.9's Remote Control feature.
WIth the AClient, you are allowed to connect to a client computer when no-one is logged in. With the DAgent, someone must be logged in at the client computer before DS can control that computer. This means that if a user logs out of a Remote Control session using DAgent, the connection will drop. This difference is designed to improve security of Remote Control. You can try a different Remote Control tool Refer to the document: How to setup VNC to remote clients in Deployment Solution available at http://www.symantec.com/business/support/index?page=content&id=HOWTO8690
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