Problem
Symantec Technical Support does not have access to licensing information, Technical Support is not able to provide direct assistance with application licensing. If assistance is required with licensing, please contact a regional Customer Care representative. The number for the US and Canada is 1-800-721-3934.
To obtain a Customer Care phone number for other regions around the world, please visit Customer Care Assistance & Information at http://www.symantec.com/enterprise/support/assistance_care.jsp
Solution
Note: Enterprise Vault license keys and downloads can be obtained by following the steps and/or viewing videos found at the links below.
Licensing:
For new product license keys:
https://licensing.symantec.com/NP-video/New_Purch.html
For product version upgrade license keys:
https://licensing.symantec.com/VU-video/VU_process.html
Frequently asked questions (FAQs) about Software Version Upgrades: http://www.symantec.com/business/products/licensing/upgrades/faq.jsp
Additional Helpful Links:
Product Activation & Licensing Keys site:
http://www.symantec.com/enterprise/licensing/activation/index.jsp
Licensing Portal User Guide:
http://www.symantec.com/LicensingPortalHelp
Where to find downloads:
- Symantec FileConnect - http://fileconnect.symantec.com
- Enterprise Vault 7.5 (2007) and lower "Service Packs": Enterprise Vault Download site
Enterprise Vault Download site:
Enterprise Vault: http://www.symantec.com/business/support/downloads.jsp?pid=50996
Compliance Accelerator: http://www.symantec.com/business/support/downloads.jsp?pid=51025
Discovery Accelerator: http://www.symantec.com/business/support/downloads.jsp?pid=51022
Symantec FileConnect: http://fileconnect.symantec.com
Symantec FileConnect - List of Available Products: http://www.symantec.com/downloads/fileconnect/index.jsp
This index is arranged by
- Product family
- Within each product family, by language.
A serial number is required to initiate the software download through FileConnect. The serial number will either come with an upgrade or purchase letter. This serial number is specific to the FileConnect site and is not the Enterprise Vault license key. The serial number can be found in the license file (.slf) located on the EV server in \Enterprise Vault\Installed Licenses. Open the .slf file in Notepad. The following line will show near the top of the file, and the serial number is the letter followed by 10 digits.
<serial_number>M0123456789</serial_number>
If this information is not available, a serial number can be procured from:
Symantec Licensing Portal:
https://licensing.symantec.com/acctmgmt/index.jsp
or request a FileConnect serial number through Symantec Customer Care:
http://www.symantec.com/enterprise/support/assistance_care.jsp
Because application downloads require access to licensing information to which Technical Support does not have, Technical Support is not able to provide assistance with application downloads. If assistance is required with either of the two download locations, please review the licensing PDF documents as referenced in the Licensing section above.
If further assistance is required, please contact a regional Customer Care representative. The number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at http://www.symantec.com/enterprise/support/assistance_care.jsp
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