Problem/Symptoms
AD Import is not importing all computers. Some computers were added about four or five weeks ago in the Network.
The Altiris Agent was installed on the new computers. Then, those new computers were added in the AD domain.
AD Import (Full Import) is run but the new computers are not being imported into Notification Server via AD Import.
The Altiris Log Viewer does show that the AD Import found those computers when Trace was enabled in the Log Viewer.
However, these computers are not being populated into the OUs collections or All Computers collection.
Environment
Notification Server 6.0.6074 SP3 + R*
Active Directory Connector 6.1.842
AD Connector Hotfix 3 (KB34704)
Cause
Verified the status for those machines. The computer names were used in the past and then retired. These client machines were built over the last few months but the names were previously used sometime last year then decommissioned. Their Purging maintenance is set to 1 month and to Retire only.
The computer names are being re-used. The GUID is then created based on the name and domain so they are the same as the previous retired computer names.
Resolution
Find the computer in a report or in the Altiris Console by clicking the Resources tab > Resources > Defaults.
Right-click the row the computer is listed on, click Set Asset Status, and select the wanted status. (In this case it was changed from "Retired" to "Active".)
As well, you can create your own report to identify what computers are set to Retired. See Article ID: 24473 "How to check the status (active, retired , etc) of a machine?" as example.
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