The following pop-up application error is being sporadically displayed on Windows* 2003 Servers:
AeXCustInv encountered a problem and needed to close.
AeXCustInv encountered a problem and needed to close.
Resolution
Currently, there is no resolution to the root cause.
Option 1: Completely disable custom inventory in your environment
One workaround is to configure the Inventory Solution tasks so that AeXCustInv.exe will not execute. The only data class that is populated by this custom inventory is AeX OS Quick Fix Engineering. The only reports using the AeX OS Quick Fix Engineering data class are legacy reports.
AeXCustInv.exe can be disabled by editing three files in the \Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Inventory Solution folder.
AeXInvSolnAdm1.ini
AeXInvSolnAdm2.ini
AeXInvSolnUsr1.ini
In each of these three files, comment out the AeXCustInv.exe line by adding "#" to the beginning of the line. =Example:
#aexcustinv.exe /in .\AeXCustInvStd.cit /out AeXCustInvStd.nsi
If a custom ini file has been created that calls AeXCustInv.exe, ensure that these lines are also commented out.
One workaround is to configure the Inventory Solution tasks so that AeXCustInv.exe will not execute. The only data class that is populated by this custom inventory is AeX OS Quick Fix Engineering. The only reports using the AeX OS Quick Fix Engineering data class are legacy reports.
AeXCustInv.exe can be disabled by editing three files in the \Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Inventory Solution folder.
AeXInvSolnAdm1.ini
AeXInvSolnAdm2.ini
AeXInvSolnUsr1.ini
In each of these three files, comment out the AeXCustInv.exe line by adding "#" to the beginning of the line. =Example:
#aexcustinv.exe /in .\AeXCustInvStd.cit /out AeXCustInvStd.nsi
If a custom ini file has been created that calls AeXCustInv.exe, ensure that these lines are also commented out.
Option 2: Assist with identifying the cause of this error
Update:We have tentative confirmation that build 6.1.1075.42 resolves this issue. If you have tried or would like to try this build, please inform Symantec Technical Support of the outcome. Your assistance and feedback is much appreciated.
If you are experiencing this error and wish to assist by collecting data, follow the instructions in the "Custom Inventory Runtime Error Logging Instructions.doc" file located at ftp://ftp2.altiris.com/files/dougj/custinv_log_build_6.1.1075.42/
Update:We have tentative confirmation that build 6.1.1075.42 resolves this issue. If you have tried or would like to try this build, please inform Symantec Technical Support of the outcome. Your assistance and feedback is much appreciated.
If you are experiencing this error and wish to assist by collecting data, follow the instructions in the "Custom Inventory Runtime Error Logging Instructions.doc" file located at ftp://ftp2.altiris.com/files/dougj/custinv_log_build_6.1.1075.42/
Option 3: Continue running Inventory Solution for Windows as configured and ignore the errors
At this time, we are not aware of any adverse effects of this error on any systems. It appears to be just an annoyance. If you notice any adverse effects, notify Altiris Support Services. We would appreciate being apprised of any adverse effects.
At this time, we are not aware of any adverse effects of this error on any systems. It appears to be just an annoyance. If you notice any adverse effects, notify Altiris Support Services. We would appreciate being apprised of any adverse effects.
5 comments:
This issue has been addressed in Altiris KB article 36631.
https://kb.altiris.com/display/1/articleDirect/index.asp?aid=36631&r=9.922427E-02
-Gil
KB Article 36631 says there's no known resolution. I've also seen this on admin workstations (running XP/Vista) with the active directory admin tools installed.
The KB Article says there's no resolution. I've also seen this same error on admin workstations (running xp/vista) with the AD admin tools installed.
The KB article simply says that there is no resolution. I've also seen this symptom on workstation (XP/Vista) with the AD admin tools installed.
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