21 March 2007

KNOWN ISSUE: An unexpected end of file parsing CDATA has occurred

Notification Server log files contain the following errors:
Source: Altiris.NS.ClientMessaging.FileDispatcher.ProcessFileCallback Description: Unable to process the file "F:\Program Files\Altiris\Notification Server\NSCap\EvtQFast\Process\nse482E.tmp" Moving to "F:\Program Files\Altiris\Notification Server\NSCap\EvtQFast\Bad\XmlException\nse496B.tmp". Reason: An unexpected end of file parsing CDATA has occurred. Line 84, position 1.
Additionally, the server will contain numerous .TMP files in '...\NSCap\EvtQFast\Bad\XmlException' folder.

Cause:
The Summary Data NSE is missing ending XML tags. The bottom of the incorrect NSE's will appear as below:
[Summary Data in XML in this part of the NSE] [Missing XML tags] 20070111162029.520000+420
Resolution:
One possible workaround is to rename the AexAMInventory.txt file to AexAMInventory.tx_ located in the Altiris Agent folder on a client with the application metering agent installed. This will force the client to generate a new AeXAMInventory.txt. However, doing so will also cause the client to lose all of its previous Application Metering inventory stored in the deleted AeXAMInventory.txt and it's possible that the problem can reoccur with the new AeXAMInventory.txt file as well.

This issue has been resolved in Application Metering 6.1 Service Pack 2 (build 6.1.32) , available from the Solution Center.

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