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Problem
The License Removal Tool is not working to remove licenses (in NS6.0 SP3) that were installed in SP2 before the upgrade to SP3.
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Environment
NS 6.0 SP3
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Cause
The naming of the licenses have changed from Computing Edge to Altiris Licensing. The license removal tool has a static pointer to the Computing Edge certificates and does not detect the new storage location of licenses with SP3.
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Resolution
This has been reported as a bug for the license removal tool.
Workaround:
To manually remove licenses without the license removal tool, you can perform the following steps:
1- Start > Run > MMC.
2- Choose File > Add/Remove Snap-in.
3- Choose Add and highlight Certificates, then click Add.
4- Choose the radio button for " Computer account" , then click next.
5- Leave the default of " Local computer: .." , and click finish.
6- Close the Add Snap-in dialog box.
7- Click ok to apply the settings.
8- Highlight the Certificates folder under the Altiris Licensing to see the installed certificates.
If you remove all license certificates in this window, it will remove all licensing from the Notification Server similar to the way the license removal tool did. If you do not need to remove everything, you can find a specific license that will need to be removed by opening each license certificate and viewing the details (see below):
**Note: Once the licenses have been removed from the Microsoft Certificate Store, you will need to refresh the licensing page within the Notification Server for the results to show.
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